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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of IMMANUEL Mceuens

IMMANUEL Mceuens

March 25, 2025

5  out of  5
rating by IMMANUEL Mceuens
"Great service. Very polite."
We responded:
"Thank you for trusting us with your insurance needs! "
Profile photo of Bennett Turnipseed

Bennett Turnipseed

February 19, 2025

5  out of  5
rating by Bennett Turnipseed
"Dear Nikki, I just wanted to take a moment to express my gratitude for the outstanding service you’ve provided as my State Farm agent. Your professionalism and dedication have made a significant difference in my experience. From the very beginning, you took the time to understand my needs and helped me find the best coverage options. Your patience in answering all my questions and your quick responses made the process so much easier. I truly appreciate your commitment to your clients and the personal touch you bring to your work. It’s clear that you genuinely care about helping people, and that makes all the difference. Thank you for everything you do! - Bennett T"
We responded:
"Bennett, I would like to sincerely thank you for taking a moment out of your day to share such great feedback with us. We strive to provide you with the customer care that you deserve! I will continue to always be here to support you in all of your insurance needs. -Nikki"
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Kolton Karulak

February 6, 2025

5  out of  5
rating by Kolton Karulak
"Very thorough and gets you the best coverage. Nikki Walks you through it the whole way to make sure you know what you're getting."
We responded:
"Thank you Kolton for trusting us to protect what matters most to you. I look forward to working with you in the future."
Profile photo of Gary Scanlon

Gary Scanlon

January 31, 2025

5  out of  5
rating by Gary Scanlon
"I stopped in for a quote on auto and homeowners insurance, Nikki greeted me and was very professional and polite, she answered all my questions and the experience was very good 👍"
We responded:
"Thank you Gary for stopping in and trusting me to take care of all or your insurance needs. I look forward to working together with all your insurance needs!"
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Richard Bjerkness

January 17, 2025

5  out of  5
rating by Richard Bjerkness
"Very knowledgeable and caring agent! Nikki was very easy to work with I highly recommend giving her office a call if you have questions."
We responded:
"Thank you Richard for your kind words. I appreciate you trusting us to protect what matters most to you!"
Profile photo of Robert Falkowski

Robert Falkowski

January 10, 2025

5  out of  5
rating by Robert Falkowski
"Nikki and her team are great! They take the time to make sure you understand the different options avaliable, for the fist time in 20 years, I can explain what coverage(s) I have and why I have it. I'm very satisfied with their top notch customer service and highly recommended you make an appointment to review your insurance needs. Thanks Nikki."
We responded:
"Thank you, Bob, for placing your trust in our office. It has been our pleasure to help assist you in your insurance and financial service needs!"
Profile photo of Lee Dvergsten

Lee Dvergsten

January 1, 2025

5  out of  5
rating by Lee Dvergsten
"A very knowledgeable,helpful and pleasant agent. She saved us money. We highly recommend her."
We responded:
"Thank you, Lee, for trusting us to take care of your insurance needs. I enjoyed the opportunity to work with you and Leita!"
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Hannah Jones

April 18, 2024

5  out of  5
rating by Hannah Jones
"This was my first time purchasing auto insurance, and Lane Empson was so helpful, friendly, and patient as we discussed coverage options!"
Profile photo of Bruk S (Bruk)

Bruk S (Bruk)

February 6, 2024

5  out of  5
rating by Bruk S (Bruk)
"Great people here. Lane helped me save a bundle of money over what Progressive was charging me. Now I have life insurance, renters insurance, and automobile coverage on three vehicles. And with a teenage driver I still saved money. Also, life insurance on my two daughters, all for about the same price as I was paying just to ensure three cars through progressive. Thank you Nikki and Lane. They pulled off being very professional but still having that family feel when talking with them. It's hard for me to explain, but I highly recommend!! 5 stars all day!"
We responded:
"Thank you Bruk for the kind words! It was great working with you and being able to protect what matters most! Welcome to the Nikki Roy State Farm Family!"
Profile photo of Mason Foss

Mason Foss

February 1, 2024

5  out of  5
rating by Mason Foss
"Lane empson was very kind and took all the time I needed to completely understand the information and the coverages I was getting. What wonderful experience. Thank you!"
We responded:
"Mason thank you so much for trusting us with what matter most to you! I am so glad you had a great experience."
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James LaPine

January 25, 2024

5  out of  5
rating by James LaPine
"Awesome service! Highly recommend! Nikki and her team are wonderful."
We responded:
"Thank you so much James for putting your trust in our office!"
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Cynthia Emerson

December 13, 2023

5  out of  5
rating by Cynthia Emerson
"Lane was very knowledgeable and easy to work with. He spent time explaining all of the options we could choose from to get the policy tailored to our situation. My husband and I are very satisfied with the results."
We responded:
"It’s wonderful to hear that you’ve had a positive experience with our agency! We’re dedicated to delivering top-notch insurance services and ensuring your peace of mind. Thank you for choosing us as your insurance partner."
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Alex Dzikonski

November 22, 2023

5  out of  5
rating by Alex Dzikonski
"Lane and Nikki were very professional and found me a great rate with the coverages I needed. Their quotes were better than 4 other companies I looked into!"
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Tammy Wilton

November 7, 2023

5  out of  5
rating by Tammy Wilton
"Lane was great to work with. He was very friendly. Answered all my questions."
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Hana Hellmers

October 19, 2023

5  out of  5
rating by Hana Hellmers
"Fantastic customer service. Never thought insurance could be the opposite of stressful but Nikki Roy Insurance changed my mind on that! Highly recommend if you want a friendly face helping you save money."
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Nicole Jensen

October 17, 2023

5  out of  5
rating by Nicole Jensen
"Recently sat down with Nikki and Maddie to review my policies. They were so helpful and fun to talk with. I felt like they really cared about me and my situations."
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Chloe Graves

October 11, 2023

5  out of  5
rating by Chloe Graves
"Thank you so much for putting in the extra work to get my insurance!"
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Abbygayle Almer

September 13, 2023

5  out of  5
rating by Abbygayle Almer
"Nikki Roy’s agency is by far the best care I’ve received from an insurance company. They answer questions in a timely fashion and walking into their cozy office, it truthfully feels like family. Extremely personable staff. I would highly and confidently recommend Nikki Roy’s establishment and staff over any competing agents in Duluth area."
Profile photo of Ken Johnson

Ken Johnson

September 13, 2023

5  out of  5
rating by Ken Johnson
"The staff is great. They make you feel like family. Fast responses and great customer service"
Profile photo of Tim Johnson

Tim Johnson

August 16, 2023

5  out of  5
rating by Tim Johnson
"I highly recommend Nikki and her team. I have been with State Farm for 40 years, but switched agencies. I worked with Lane. He is very quick to respond and knowledgeable. My coverages went way up and he saved me some money each month in doing so. Happy with State Farm as always!"
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Erica Bauer

August 6, 2023

5  out of  5
rating by Erica Bauer
"Lane & Nikki were amazing to work with! They had answers to all my questions and even extended a helping hand to entertain my antsy toddler during the paperwork portion of our meeting - seriously the greatest agents you could ever ask for!"
We responded:
"Erica, thank you so much for trusting us with your family protection. We had a great time with your little one while you were in!"
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Lauren Empson

July 21, 2023

5  out of  5
rating by Lauren Empson
"Nikki Roy State Farm is by far the best insurance company I have ever worked with. They are extremely knowledgeable, timely, and have fantastic customer service. I couldn’t ask for anything more! My family is so thankful to have them on our side! Cannot recommend them enough!"
We responded:
"Lauren, Thank you so much for trusting us with what matters most to you!"
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Madelyn Johnson

June 12, 2023

5  out of  5
rating by Madelyn Johnson
"Nikki Roy state farm is so great! I have my auto and renters with them. They make my life so easy whenever I need anything. 😌"
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Julia Wareham

May 29, 2023

5  out of  5
rating by Julia Wareham
"Nikki and her team offer great deals and saved me so much money. As a recent college graduate, they educated me on what I needed to know about insurance and helped me take a step towards being an adult by getting my own life insurance started. You guys are the best!"
We responded:
"Julia I am glad we can be a part of your next steps and get you set up for your future. Thank you for trusting us!"
Profile photo of Lloyd Heim

Lloyd Heim

May 16, 2023

5  out of  5
rating by Lloyd Heim
"Nikki does a outstanding job of customer service. She makes you feel that your the most important person in the moment. Nikki is adefinitely an asset to State Farm Insurance. You are lucky to have her representing your company. You go girl!"
We responded:
"Thank you so much for the kind words Lloyd. It is my pleasure to help you with all of your insurance needs."